Quick answers to your most common questions about ordering, delivery, and returns.
Delivery usually takes 3–7 business days depending on your location. Orders are typically dispatched within 1–3 business days.
Yes, an unboxing video is mandatory for all return, damage, and refund claims. The video must be continuous and clearly show the opening process and the issue.
Please record an unboxing video showing the damage/error and contact our Customer Support immediately (within 48 hours of delivery) for a return/replacement process.
You can cancel your order within 12 hours of placing it OR before it is dispatched. Once shipped, cancellation is not possible.
If the delivery partner has already reached your address and you refuse the order, the customer must pay the delivery charges as per our Cancellation Policy.
Refunds take 3–7 working days to reflect in your account after the return is successfully approved and processed by our Quality Check team.
Once dispatched, a tracking ID will be shared via SMS/email. You can also go to the "My Orders" section in the app/website to track your shipment.
The following items are generally non-returnable: Personal care items, innerwear, perishables, customized items, and any product specifically marked "Non-Returnable" on its page.
If your payment is deducted but the order status is not updated, the money is usually held by the bank and refunded automatically within 3–7 working days.
Returns are free only for wrong or damaged items delivered from our side. For returns based on other reasons, return shipping charges may apply.
Go to the "My Orders" section on the website/app, select the order, and choose the option to request a return. Remember to include your unboxing video proof.
Yes, it is mandatory. The product must be returned in its original packaging along with all accessories, tags, and freebies (if any).
Yes, we deliver across India, except for a few restricted pin codes. You can check delivery availability using your pin code on the product page.
No, shipping charges (if applicable) are shown separately during the checkout process before you make the final payment.
Unfortunately, modification is not possible after the order is placed. You will need to cancel and place a new order if it's within the cancellation window.
Yes, replacements are available for damaged, defective, or wrong items received. Replacement is subject to stock availability.
Delays may occur due to courier operational issues, extreme weather conditions, or other factors beyond our control. We advise checking the tracking link for the latest update.
Yes, absolutely. We use secure, encrypted systems and adhere to a strict Privacy Policy to protect all customer data and information.
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Contact our support team directly:
Call us at 9137650662 or email us at themegahubcustomercare@gmail.com