The Mega Hub Policies & Guidelines

Last Updated: 16 November 2025

At The Mega Hub, customer satisfaction is our priority. This Refund & Return Policy explains the conditions under which products can be returned, replaced, or refunded.

1. Eligibility for Returns

• Returns must be requested within 48 hours of delivery.
• An Unboxing Video is mandatory for all return and refund claims.
• Product must be in original condition, unused, and with all packaging intact.
• If a wrong or defective product is delivered by our side, the return/replacement will be accepted without any issue.

2. Non-Returnable Items

• Personal care items
• Innerwear
• Perishable goods
• Customized items
• Items marked “Non-Returnable” on the product page

3. Mandatory Unboxing Video Requirement

• The video must clearly show the package from all sides before opening.
• The entire opening process must be recorded without cuts.
• Product issues must be clearly visible in the video.
• Claims without a valid unboxing video will not be accepted.

4. Refund Process

• Refund will be issued only after successful quality check of the returned item.
• Refund timeline: 3–7 working days.
• Refund method: original payment mode or wallet credit.

Last Updated: 16 November 2025

This Cancellation Policy explains how customers can cancel their orders placed on The Mega Hub.

1. Order Cancellation Before Dispatch

• Orders can be cancelled within 12 hours of placing the order OR before dispatch.
• If the order is already packed or shipped, cancellation will not be possible.

2. Cancellation After Dispatch

• Once the order is dispatched, it cannot be cancelled.
• If the customer refuses/cancels the order at the doorstep, DELIVERY CHARGES must be paid by the customer.
• You may apply for a return after receiving the product (if eligible as per our Return Policy).

3. Auto-Cancellation by The Mega Hub

We may automatically cancel an order under the following conditions:

• Product out of stock
• Incorrect or incomplete address
• Payment failure or suspected fraudulent activity

4. Refund for Cancelled Orders

• For prepaid orders, refund will be issued within 3–7 business days to the original payment method.

Last Updated: 16 November 2025

This Shipping & Delivery Policy explains how and when your orders will be delivered.

1. Shipping Time & Charges

• Orders are dispatched within 1–3 business days.
• Delivery time is typically 3–7 business days depending on location.
• Standard shipping charges may apply as shown during checkout.

2. Delivery Issues

• Courier partners will attempt delivery 2–3 times.
• Orders with incorrect or incomplete addresses may face delays or cancellation.

3. Damaged or Tampered Package

• If the package appears damaged or tampered, please record an unboxing video and contact us immediately.
• Unboxing video is mandatory for any damage claim.

4. Delays Beyond Our Control

The Mega Hub is not responsible for delays caused by:

• Courier delays, Weather conditions, or Natural disasters.
• Strikes or unforeseen events.

Last Updated: 16 November 2025

This Payment Policy explains acceptable payment methods, processing rules, and safety guidelines for transactions on The Mega Hub.

1. Accepted Payment Methods

• UPI (PhonePe, Paytm, Google Pay, etc.), Debit/Credit Cards, Net Banking, and Wallets.
• Cash on Delivery (COD) | Coming Soon...

2. Payment Security

All online payments are processed through secure, encrypted third-party payment gateways. We do not store your card or banking information on our servers.

3. Fraud Prevention

• Orders identified as suspicious or fraudulent may be cancelled.
• Repeated payment failures refusals may lead to account restrictions.

Last Updated: 16 November 2025

This Disclaimer outlines the limitations and responsibilities related to the use of The Mega Hub website and mobile application.

1. General Information & Accuracy

We do not guarantee that product descriptions, images, or details are always accurate, complete, or error-free. Minor variations may occur due to screen display, lighting, or manufacturer updates.

2. Liability Limitations

The Mega Hub is not responsible for:

• Damages due to misuse or improper handling of products.
• Delivery delays caused by courier partners.
• Losses due to incorrect addresses given by customers.
• Third-party service failures (payment gateways, logistics, vendors).

3. Pricing Errors

Prices may change without notice. In case of pricing errors, we may cancel the order and notify the customer.

4. Customer Responsibility

Users must:

• Provide accurate information and check product details before ordering.
• Read all policies before making a purchase.